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FAQs

Frequently Asked Questions

Getting Started

What do I need to join?
All you need to do is:
  • Create an IHG® Rewards Club Dining account by providing your name, address, phone number, email, and IHG® Rewards Club account number on our secure website.
  • Register any credit and/or debit cards you plan to use at restaurants, bars, or clubs.
  • Then, just dine at any program location.
There are no special ID cards or membership numbers to remember. Membership is free and easy!
+ How much does it cost to join IHG® Rewards Club Dining?
Nothing! Membership is free.
+ How much can I earn with IHG Rewards Club Dining?
  • Members earn 1 point per $1 spent if you elect to not receive email communication from IHG® Rewards Club Dining.
  • Online members earn 5 points per $1 spent if you elect to receive email communication from IHG® Rewards Club Dining.
  • VIP members earn 8 points per $1 spent if you elect to receive email communication from IHG® Rewards Club Dining AND have 12 or more qualified dining transactions in a calendar year.
Pretty simple, right?
+ Why do I need to log in to the Account Center?
Creating an account and logging in when you visit ihgrewardsclubdining.rewardsnetwork.com will allow you to:
  • Track the status of your points earned through IHG® Rewards Club Dining.
  • Write and view online reviews.
  • View the latest updates on new dining spots and bonus offers.
  • Create and access a list of personal favorite restaurants, bars, and clubs
  • Update your email address for receipt of program information and extra rewards offers.
  • Update your credit and/or debit card information in order to earn rewards for your spending.
+ Can I switch to a different reward program?
You can easily switch to any other Rewards Network program by calling Member Services at 800–856–7462.
+ Will my membership with IHG Rewards Club Dining ever expire?
Yes, but only after 36 consecutive months of no dining activity with your registered credit or debit card.

Email

+ Why do I want to receive email from IHG® Rewards Club Dining?
Email is the primary way we keep in touch with our members, and opting in to receive email from IHG® Rewards Club Dining increases your earn rate to 5 points per $1 spent.
+ What kind of email will I receive from IHG® Rewards Club Dining?
Types of emails you may receive, approximately once a week, include:
  • Member recommendations
  • New restaurants in your area that have joined the program
  • Opportunities to earn bonus rewards on special occasions
  • Administrative emails, such as reward confirmations or online review reminders
+ Why am I not getting emails?
  • You may have accidentally opted-out of receiving email from IHG® Rewards Club Dining.
  • Your email address may have become undeliverable.
  • You may have marked an email sent by IHG® Rewards Club Dining as spam.
Just add (or re–add) an email address to your Account Center, and your ability to earn rewards will instantly resume.

Online Reviews

+ Why should I write a review?
Reviews help IHG® Rewards Club Dining restaurants know how you feel about their food, service, cleanliness and value. Completing a review after a restaurant visit is required in order for you to receive some IHG Rewards Club bonus points.
+ How do I write my review?
  • A few days after you visit to a participating restaurant, you'll receive an email with a link to complete a review.
  • Review submission forms can also be accessed via your Account Center.
  • The review only takes 2 minutes to complete.
  • Feel free to have fun and be colorful – but please also be honest and accurate. See our content guidelines for further clarification.
+ Who will read my review?
The content of your review will be sent to the restaurant you visited, and also posted on the IHG® Rewards Club Dining website for other members to read (if you allow).

But no worries about your identity! Only your initials and city/state will be displayed for the restaurant and other diners to see.

IHG® Rewards Club points

+ When do IHG® Rewards Club points get added to my account?
  • Points will appear in your IHG® Rewards Club Dining account as soon as the transaction is registered by the restaurant, usually within 5 days.
  • Points earned through IHG® Rewards Club Dining will appear in your IHG® Rewards Club account 6–8 weeks after the transaction occurs.
+ Why can't I see my last transaction?
  • It may take up to five days for a transaction to appear after dining, depending on the restaurant's credit card handling.
  • You did not use a credit or debit card registered in your IHG® Rewards Club Dining account to pay your check.
  • You dined on a blackout day, indicated on the restaurant's information page.
  • You dined at a restaurant that left the IHG® Rewards Club Dining program prior to the date you visited.

Any other questions?

Members and Online members can call IHG® Rewards Club Dining Member Services at 800–856–7462, or email us at ihgrewardsclubdining@rewardsnetwork.com.
VIP members can call 866–510–3463, or email us at ihgrewardsclubdining@rewardsnetwork.com.